Head of Operations

Full-Time in New York City, NY - Ops

About the Role

We are looking for a Head of Operations to help drive operations for Ridepanda - from product operations, data to fulfilment. We need someone to help build the right structure, processes and playook for our operations, and help build the foundation for the next stage of growth of the company. The right leader will be exceptional at both operations and strategy; ability to get deep into the details of processes and technologies while also understanding how each detail connects to the future and impacts other teams; deeply involved in the day-to-day customer and team experience while also driving the team towards the future :

  • Data - Set the right KPIs to measure success for the department.
  • Leadership - Hire and build the operations team across customer service, mechanics and business operations
  • Product Ops - Manage the front-end data and help improve the customer UI/UX flow
  • Strategy - Funnel the learnings from the Ops to Product and company strategy
  • Ideal Background - Worked in operations at a high-growth company