About the Role

We are looking for customer service representatives (part-time and full-time) to help manage the pre-sales and post-sales customer experience for the company. We pride ourselves as a service company and are looking for folks who can push the bar on what service and experience means at Ridepanda. Customer service is the “ear of the company” and are looking for candidates who are able to listen to what the customer is saying, and be their advocate internally at Ridepanda to push for the best level of service for the customer :

  • Inside Sales- Lead sales conversations with all new customers
  • Customer Service - Able to interact with customers across various channels and resolve their questions and concerns in a timely manner
  • Channel Feedback - Identify trends and provide feedback to other departments of the company
  • Ops Improvement - Research and implement process improvements to increase team efficiencies and effectiveness
  • Data-driven - Work daily to meet or exceed defined KPIs, specifically around response time, conversion and customer satisfaction
  • Strong curiosity for e-mobility - You will be daily interacting with all sorts of questions on e-scooters and e-bikes; and expect candidates to have strong interest and curiosity to become an expert
  • Ideal Background - Worked in customer service / inside sales at leading consumer company

Preferred Skills - Zendesk, Zoho, Ms Excel